How can I Check-In into the property?

SEARO HOSPITALITY rentals offers a seamless self check-in process that provides convenience and flexibility to our guests. With our innovative technology, guests can enjoy the convenience of checking-in on their own terms which ensures you can enjoy your stay from the moment you arrive.

Can I bring my pets?

While we strongly advise against bringing pets, we understand that some guests may wish to do so, and pets are not expressly prohibited. However, please be aware that pet owners may incur additional charges for any necessary dry cleaning, cleaning treatments, or linen replacements resulting from pet damage. If you choose to bring a pet, a pet deposit of $500 will be required, along with a one-time $200 pet cleaning fee. We appreciate your cooperation in maintaining the impeccable standards that are integral to the SEARO HOSPITALITY’s experience we strive to provide for all our guests. Thank you for helping us ensure a comfortable and clean environment for everyone.

Check-In / Check-Out Policy?

At SEARO Hospitality Group, we kindly ask that guests check in after 3:00 PM and complete check-out by 11:00 AM. Regrettably, we cannot accommodate early check-ins or late check-outs, as doing so may affect our commitment to maintaining the standards of cleanliness and preparation for our incoming guests. We sincerely appreciate your understanding and cooperation in this matter, as it allows us to provide the exceptional service and comfort that define the SEARO experience. Thank you for choosing to stay with us!

Can I invite guests and host events?

We would like to remind our guests that SEARO HOSPITALITY GROUP properties strictly prohibit the hosting of events. Small gatherings with family and friends are permissible, provided that noise levels are kept at a minimum so as to not cause disturbance to our neighbors. We appreciate your cooperation in ensuring a peaceful and comfortable environment for all residents of the community.

Maintenance and Repairs?

SEARO HOSPITALITY GROUP is committed to maintaining our units to the highest standards. In the unlikely event that you encounter any maintenance or repair issues during your stay, please adhere to the following guidelines:

a. Guests/Tenants are responsible for reporting any maintenance or repair issues to SEARO HOSPITALITY GROUP immediately. Maintenance repair requests can be submitted through our phone support or email.

b. Guests/Tenants must not attempt to make any repairs themselves or hire external contractors without written permission from SEARO HOSPITALITY GROUP.

c. SEARO HOSPITALITY GROUP will address reported maintenance or repair issues as soon as possible.